We hope your draperies will be a stylish addition to your home for years to come. Please feel free to contact us for any clarity on your sizing needs at firstname.lastname@example.org. If you are not 100% satisfied with your purchase and you would like to return or exchange your order for any reason, we are here to assist you.
We have a 30-day return policy, which means you have 30 days after making your order to request a return. To be eligible for a return, your item must be in the same condition that you received it - unused, with tags, and in its original packaging.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Once we receive your return, your items will be inspected and your original form of payment will be refunded (about 10 business days). Items sent back to us without first requesting a return will not be accepted. Original shipping fees are non-refundable and return shipping is the responsibility of the purchaser.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Fabric swatches and custom drapery are non-returnable. Please get in touch if you have questions or concerns about your specific item.